Customer Service             

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Customer Service

This course provides the foundation for quality customer service and focuses on building life-long customer relationships by developing customer-care strategies. Use various hands-on, interactive scenarios to develop guidelines for emerging technologies and customer care skills.

Key Benefits

bulletIntroduction to customer service
bulletCustomer service: communication skills
bulletCustomer analysis: knowing your customer
bulletCalming upset customers
bulletTelephone customer service
bulletInternet customer: service skills
bulletTime management strategies
bulletStress management strategies

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